Case Study: Daikin achieves clearer, more transparent IT service management with Xurrent

Daikin Europe selects Xurrent to replace HP OpenView ServiceDesk, citing its speed, ease of use, and ready-to-deploy solutions for real-life scenarios without customization

Daikin Europe, the EMEA headquarters of the world's leading HVAC manufacturer, faced a significant challenge when HP announced the end-of-life for its OpenView Service Desk software. The company required a new IT service management solution that could handle its complex regional support structure without requiring extensive and costly customizations, which ruled out many traditional enterprise products.

The company selected Xurrent as its replacement solution. Xurrent was implemented to manage core ITIL processes and was integrated with key systems like Active Directory, SAP BI, and an external Jira environment. This provided Daikin with seamless collaboration with external support teams, streamlined SAP change management, and advanced performance tracking for over 3,000 end users. The result was greater clarity, transparency, and efficiency across its entire IT operation.

Daikin

Geert Monserez

Department Manager IT Center EMEA