Case Study: TTTech Auto streamlines global service management with Xurrent

TTTech Auto Switched to Xurrent to Harmonize Its Tool Landscape

TTTech Auto, a global automotive supplier, faced the challenge of harmonizing its disparate IT service management tools and processes across its recently merged international operations. With each regional office using a different system, the company sought a single, flexible, and easy-to-use platform to improve efficiency and agility. They selected Xurrent for its enterprise service management (ESM) solution to unify their tool landscape and adapt to local regional needs.

The implementation of Xurrent provided a centralized platform for request fulfillment, incident management, and other key processes, integrated with systems like Active Directory and Azure. The results were significant: customer satisfaction ratings improved from 3 to 5 stars, manual ticket processing was reduced by 30%, and employee onboarding time was cut from one week to just three days. TTTech Auto credits Xurrent with dramatically improving business efficiency, collaboration, and real-time service delivery across the entire group.

TTTech Auto

Ferdinand Schluderman

Group Transformation Manager