Case Study: SCALE IT achieves full visibility into service cost and quality with Xurrent

Xurrent Provides SCALE IT with Complete Visibility and Control of Service Cost and Quality

SCALE IT, a managed service provider focused on SMEs in the Netherlands, faced challenges with its previous IT management tool, TOPdesk. They needed a more comprehensive solution to gain clear insight into service costs, quality, and real-time productivity metrics, which were not well-arranged. Seeking a future-proof platform, they turned to the vendor Xurrent to achieve full transparency across their workflow.

Xurrent implemented its ITSM and ESM solution, including mobile capabilities, through its partner Bright Octopus. The implementation was completed in just two months and provided SCALE IT with complete end-to-end visibility. The results included perfect time tracking, accessible ticketing, and immediate access to service level reports. SCALE IT was so impressed that they now offer the Xurrent portal as part of their own service portfolio to their customers.

SCALE IT

Nico Dreef

Chief Executive Officer