Case Study: Zentis Group improves service management efficiency with Xurrent

Zentis Reaps the Fruit of a Successful Switch to Xurrent’s Enterprise Service Management Platform

Zentis Group, a Germany-based global food and beverage company, was struggling with a complex and underperforming on-premises ITSM tool that limited functionality and hindered collaboration with external partners. They needed a future-proof, cloud-based Enterprise Service Management (ESM) solution to provide better end-to-end visibility, improve service support, and enable agile adaptation to new business needs.

The company chose to implement the Xurrent platform, an agile and flexible ESM solution, in collaboration with partner Stefanini. The implementation was swift and smooth, resulting in dramatically improved performance, easy integration with external vendors, and comprehensive end-to-end visibility with powerful reporting. The solution provided a transparent, service-centric platform that increased service maturity, improved user satisfaction, and enabled seamless internal and external collaboration for Zentis.

Zentis Group

Roman Hautermans

Service Level Manager