Case Study: Optinet achieves improved IT service management with Xurrent

OptiNet Selects Xurrent as the Preferred Cloud Solution for Streamlined Service Management and Integrations

Optinet, a managed IT services company, needed to replace its end-of-life, on-premises BMC Remedy system with a modern, cloud-based IT service management (ITSM) platform that could support its global operations and handle complex integrations.

Xurrent implemented its cloud-based ITSM solution, deploying core modules like incident, change, and problem management in just six weeks. The results included significantly simpler reporting, better visibility into operations for tangible client savings, and high user adoption. The technical teams unanimously voted Xurrent as their tool of choice, praising the efficient implementation and the platform's ease of use.

Optinet

Alexander Pollard

Senior Project Manager