Case Study: Raet boosts customer satisfaction with Xurrent

Raet Transforms their ITSM with Xurrent’s Service Management platform to Elevate Customer Satisfaction

Raet, a Netherlands-based HR software and managed services provider, needed a new service management platform to support its internal IT and customer support. Their previous ITSM/SIAM solution was nearing end-of-life, and they required a system that could host data within the EU or on-premises to comply with data residency obligations.

Xurrent implemented its intuitive service management platform, which provided a complete overview of processes and automated service level agreement (SLA) monitoring. This streamlined Raet's service delivery, improved visibility, and provided customers with real-time request information, leading to a significant positive impact on customer satisfaction. Xurrent's solution also successfully integrated with existing systems and migrated 15,000 requests with a full audit trail.

Raet

Frans Van Oudheusden

Customer Service Center Manager