Case Study: Fiskars achieves 40% cost savings and 3,000 workflow automations with Xurrent

Fiskars Group Switched to Xurrent to Transform Its Service Management Processes

Fiskars Group, a global consumer goods company, sought a more flexible, easy-to-use, and cost-effective enterprise service management platform to replace their previous solution, which suffered from low user adoption and high external maintenance costs. They partnered with the vendor Xurrent to implement its ESM and ITSM solutions to better serve their 7,000 employees across 29 countries.

By working with Xurrent and its implementation partner, Fiskars deployed a new platform that included out-of-the-box functionalities and integrated workflow automations. The solution from Xurrent resulted in a 96% user satisfaction rate, 40% cost savings, and the creation of 3,000 workflows within just six months, significantly improving process efficiency and cross-organizational collaboration.

Fiskars

Mike Rossi

Senior IT Manager Service Management