Case Study: ZFV achieves full operational visibility and ~90% user-created tickets with Xurrent

Xurrents’s easy-to-use service management solution provides ZFV with complete visibility and control over their services

ZFV, a Swiss hospitality cooperative, faced significant operational challenges due to an outdated on-premises SharePoint system for IT support. The system lacked dashboards, KPIs, and a reliable way to measure performance, making it impossible to track cross-departmental requests and forcing staff to spend hours on manual reporting.

The company implemented the Xurrent service management platform. The solution provided real-time visibility into workloads and resolution times, automated processes, and removed language barriers with auto-translation. This resulted in approximately 90% of tickets being user-created, saving an estimated three working days of administrative work per week, and the platform was adopted by eight different departments across the organization.

ZFV

Gérard Korda

Head of IT Operations