Case Study: perinova achieves faster customer onboarding and streamlined service management with Xurrent

perinova Chose Xurrent to Optimize Service Performance

perinova, a managed service provider in Germany, needed a flexible and future-proof enterprise service management tool to enable quick and smart customer onboarding and improve the efficiency of its service delivery. Their previous system was too complex, making collaboration with their managed service customers difficult. They turned to vendor Xurrent for its ITSM and ESM solution to address these challenges.

Xurrent provided a streamlined, service-oriented platform that drastically improved perinova's operations. New customers could be onboarded in just one to two weeks, and the implementation itself was completed in a couple of months. The solution enabled efficient workflow automation and seamless collaboration, saving perinova significant time and resources. As a result, perinova can now offer a centralized, user-friendly tool to its customers and has begun using Xurrent to manage a wider range of services, supporting its goal of faster growth.

perinova

Stefan Wagner

CEO and Head of Consulting