Case Study: Addiko Bank achieves greater efficiency and agility with Xurrent

Addiko Bank Switches to Xurrent for Enhanced Efficiency and Agility

Addiko Bank, a financial services group operating in several Balkan countries, was using an outdated service desk tool that lacked critical features. They needed a modern enterprise service management (ESM) solution from a vendor like Xurrent to improve efficiency, enable customization, and facilitate better connections with other tools across their organization and six subsidiary banks.

The bank implemented Xurrent's ESM platform, which included IT service management and a self-service portal. The solution enabled rapid implementation, easy automation of workflows, and powerful reporting. As a result, Addiko Bank became far more efficient and agile, solving requests faster and registering more tickets. Employees found the Xurrent tool intuitive and user-friendly, representing an enormous improvement over their previous system.

Addiko Bank

Daniela Stere

IT Business Analyst & IT Application Manager