Case Study: SSP Group achieves global service management and supplier collaboration with Xurrent

SSP Group - Customer Case Study

SSP Group, a leading operator of food and beverage concessions in travel locations, faced challenges in standardizing its global service management and improving collaboration across its many internal teams and external providers. The company needed a multi-tenant solution to integrate its service supply chain and gain better transparency. They selected the Xurrent enterprise service management platform to address these needs.

The Xurrent solution was implemented rapidly, providing out-of-the-box processes for incident, problem, and change management. Its integration capabilities seamlessly connected SSP Group's various service providers, radically improving supplier collaboration. This led to a self-service adoption rate of 40%, well above the industry average, which optimized support channels and reduced costs. Xurrent also provided real-time, transparent reporting on supplier performance and operational satisfaction, enhancing the overall efficiency of IT and business operations.

SSP Group

Nick Earp

Head of Global IT Operations