Case Study: Deichmann achieves unified IT service management across 5,000 storefronts with Xurrent

How a 100-year-old global footwear retailer’s IT team changed its world

Deichmann, a major European retail company with thousands of storefronts, faced significant challenges due to its disparate and highly customized legacy IT service management systems. The lack of a standardized solution across its global operations created complexity and hindered visibility into service delivery. To modernize its IT function and improve both employee and customer experiences, Deichmann sought a new, unified platform and selected Xurrent as its vendor partner.

Xurrent implemented its modern ITSM SaaS solution, which provided a unified service catalog, automated workflows, and extensive out-of-the-box functionality. The implementation was completed within a few months and resulted in a 93% end-user satisfaction rate. The solution dramatically increased global IT productivity, provided leadership with greater visibility into performance, and was so effective that it was rapidly adopted by other departments like HR and Facility Management, evolving into a true enterprise service management (ESM) system for the entire organization.

Deichmann

Oliver Kantner

Project Manager