Case Study: Serviceplan Group achieves higher user satisfaction and faster service management with Xurrent

Service-Centric Xurrent Perfectly Matches Serviceplan’s Service Philosophy

Serviceplan Group, a large independent communications agency, was facing challenges managing IT and enterprise services across its global operations due to rapid growth and a complex company structure with over 4,500 users. Their previous solution became inflexible and expensive, prompting them to seek a future-proof, intuitive, and cost-effective service management platform. They chose to implement the Xurrent platform to solve these cross-enterprise service complexities.

The solution from Xurrent, implemented with partner blu Systems, was rolled out in a record three months. The platform's intuitive design, native mobile app, and standard features like auto-translation led to a user satisfaction rate of over 90%. Xurrent enabled Serviceplan to handle 200 daily global requests efficiently, reduce dependencies on external support, and easily integrate other departments and service providers into their service delivery.

Serviceplan Group

Manuel Miseré

Head of central IT office in Munich