Case Study: Vitality achieves 50% cost savings with Xurrent

How Vitality UK achieved 50% cost reduction by switching from ServiceNow to Xurrent

Vitality, a UK-based health and life insurance provider, was facing significant challenges with its previous IT service management platform, ServiceNow. The system was too slow, could not efficiently adapt to changing service demands, and was prohibitively expensive. Seeking a state-of-the-art solution to automate processes and improve collaboration across the enterprise, Vitality conducted a comprehensive RFP process and ultimately selected the Xurrent platform for its ITSM, ESM, and SIAM needs.

By implementing Xurrent, Vitality achieved a 50% reduction in costs, which included both licensing and implementation partner fees. The transition was completed in just 90 days, dramatically accelerating their time to value. Xurrent's intuitive design minimized training requirements, and its powerful automation and integration capabilities streamlined operations, improved the customer experience, and enabled a proactive service model. The success with Xurrent has allowed Vitality to become more agile and drive significant efficiency gains across its entire organization.

Vitality

Dave Kelsall

SIAM Lead