Case Study: VX achieves scalable, automated ITSM with Xurrent

A Leading Dutch ICT Provider Steps Into the Future of ITSM

VX Company Managed Services, a Dutch ICT provider for small and medium-sized businesses, faced challenges with its legacy ITSM system, which lacked automation and integration capabilities, hindering its growth. To modernize its service delivery, the company selected Xurrent as its new ITSM platform for its advanced technology and AI-driven automation features.

By implementing Xurrent’s ITSM solution, which included AI automation and a self-service portal, VX significantly improved its operational efficiency. The results included a 73% increase in portal usage, the handling of over 43,000 tickets with a lower error rate, and streamlined ticket management that delighted its customers. VX is now poised for future growth with Xurrent's scalable and fully integrated platform.

VX

Jannick de Beer

Process Manager & Application Manager