Case Study: Easi achieves greater efficiency and flexibility with Xurrent

Easi Selects Xurrent to Optimize the Customer Service Experience

Easi, a managed service provider based in Belgium, needed a more flexible and professional cloud-based service management platform to replace its limited in-house system. The company required a solution that could seamlessly integrate with its 800+ customers, support core ITIL processes out-of-the-box, and improve overall efficiency and the user experience. This led them to select the Xurrent ITSM/ESM platform.

By implementing Xurrent, Easi gained a solution that offered the ideal balance of built-in standardization and procedural flexibility. The results included streamlined workflows, easy customer integrations, and the ability to efficiently handle 1,500 requests per month. The Xurrent platform provided complete transparency for SLA reporting, improved the customer experience, and increased business agility, leading to highly positive feedback from its client base.

Easi

Johan Jakus

Business Unit Manager & Partner