Case Study: NAFTA improves cross-enterprise service management with Xurrent

NAFTA Unifies IT Services on One Future-Proof Platform

NAFTA, an international energy and utilities company based in Slovakia, sought a future-proof service management solution to unify its IT services across multiple countries through a single shared service center. Its previous system could not support different business units from one account, making expansion inefficient. NAFTA chose the Xurrent platform for its ITSM and ESM capabilities, which offered the required functionality and the best value.

The Xurrent solution provided a unified platform with supporting domains, enabling seamless cross-enterprise collaboration between countries like Slovakia and Germany. This resulted in significantly increased speed, improved user experience, and a much-reduced need for on-site IT visits. Xurrent's implementation allowed NAFTA to efficiently support future acquisitions and provided a solid return on investment with a lower total cost of ownership than other solutions.

NAFTA

Ivan Mazáň

Head of IT