Case Study: Ordina achieves seamless service delivery and stronger collaboration with Xurrent

How a Belgian MSP Uses Digital Transformation to Preserve Its Edge

Ordina, a major managed service provider in the Benelux region, faced challenges with its outdated on-premise service management solution, which was no longer adequate for collaboration and service delivery. The company sought a new cloud-based solution to enhance its digital transformation offerings and maintain its competitive edge.

The vendor Xurrent implemented its SIAM solution, which provided an intuitive user interface, deep flexibility, and seamless integration capabilities. The rollout, handled by partner InfraVision, was completed in just four months. While quantitative metrics were not yet formally measured at the time of writing, the results included overwhelmingly positive user feedback, a significant improvement in knowledge management and reporting, and increased overall user satisfaction, positioning Ordina ahead of its competition.

Ordina

Jo Geeraerts

Business Unit Manager BPS