Case Study: Claraspital achieves greater service efficiency and real-time reporting with Xurrent

Claraspital Basel Future-Proofs Its IT Service Management With Xurrent

Claraspital, a privately run acute-care hospital in Switzerland, required a new service management solution to replace its outdated and unstructured ticketing system. The hospital needed a future-proof platform that supported ITIL mapping, provided detailed reporting for performance analysis, and could scale with the business, all while offering a user-friendly self-service portal. They evaluated several vendors, including Freshservice and Jira, but ultimately selected Xurrent for its ITSM solution to address these challenges.

Xurrent’s solution provided Claraspital with a service-centric structure that brought full transparency and much more efficient ticket classification, allowing the hospital to properly process approximately 1,200 requests per month. The implementation resulted in improved service efficiency and experience, with the client praising the mighty and intuitive workflows and the value of a single portal for the entire organization. The real-time reporting enabled the hospital to monitor, analyze, and optimize its service performance and quality. The head of IT applications confirmed they would certainly recommend Xurrent to other firms.

Claraspital

Marcel Menz

Head of IT Applications