TOPdesk B2B Case Studies & Customer Successes

TOPdesk founded in Delft, the Netherlands, over 25 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use. Since then, the organization grown from 2 employees to 750, and from a single small office to over 15 branches worldwide. They might be large, but they have never stopped believing in their core values: listening to the customer’s needs and giving employees the trust, freedom, and responsibility to do great things.

Onboarding an ITSM Solution for a Governmental Organization in the Middle of a Pandemic

Agricultural Financial Services Corporation

Laurie Morrow

Supervisor for Digital Services, Foundations & Operations

Amphia Hospital - Customer Case Study

Amphia Hospital

Richard Kamman

Manager of the Information and Medical Technology

Armagh City, Banbridge and Craigavon Borough Council achieves a unified service catalogue and boosts self-service adoption with TOPdesk

Armagh City, Banbridge and Craigavon Borough Council

Conleth Donnelly

ICT Services Manager

Arts Council England achieves streamlined, stress-free IT operations with TOPdesk

Arts Council England

Uyi Uhunmwagho

Service Desk Manager

Aston University achieves 32% self-service uptake and seamless remote support with TOPdesk

Aston University

Stephen Colden

IT Support Manager

Bath Spa University - Customer Case Study

Bath Spa University

Joanna Daggar

Change and Transition Manager

Bord na Móna achieves 50% self-service adoption and streamlined service delivery with TOPdesk

Bord na Móna

Richard Reade

Business Applications

Buckinghamshire New University - Customer Case Study

Buckinghamshire New University

Bilal Ghani

Service Delivery Manager

Calor Gas achieves improved IT efficiency and increased self‑service with TOPdesk

Calor Gas

Jill Lamb

IT Customer Support Manager

Carpenters Group achieves 97% SLA success and service excellence with TOPdesk

Carpenters Group

David Kirkman

IT Help Desk Manager

Clear Creek Independent School District - Customer Case Study

Clear Creek Independent School District

Doug Vallot

Assistant Director of Network and Technical Services

Collège Boréal achieves streamlined IT support and widespread self-service adoption with TOPdesk

Collège Boréal

Pierre Trudeau

Manager

Conseil scolaire catholique Providence achieves streamlined service operations and higher staff engagement with TOPdesk

Conseil Scolaire Catholique Providence

Marc Ethier

Computer Technician

Building Efficient Integrations With the TOPdesk API

Cranleigh School

Fred Bradley

Web Developer

Delft University of Technology achieves higher customer satisfaction and streamlined campus services with TOPdesk

Delft University of Technology

Jaco Rodenburg

Information Manager

District School Board of Niagara achieves faster, automated service desk and happier staff with TOPdesk

District School Board of Niagara

Derek Galipeau

Supervisor of Technical Services & Support

EKC Group - Customer Case Study

EKC Group

Martin Batchelor

IT Service Desk Manager

How Elis use TOPdesk in their day-to-day global operations

Elis

Georgie Hewson

IT Technical Project Manager

Flagship Group - Customer Case Study

Flagship Group

Nathan Fletcher

IT Support Manager

Goodenough College - Customer Case Study

Goodenough College

Grafton Merchanting - Customer Case Study

Grafton Merchanting

John Spiers

Head of IT Service Delivery

Gwynedd Council achieves regional collaboration, cost savings and Welsh-language self-service with TOPdesk

Gwynedd Council

Alun Rees

IT Performance Engineer

Hörmann achieves professionalised facilities management and faster response times with TOPdesk

Hörmann

Eliot Buckby

Facilities & Maintenance Manager

Keele University achieves 10% fewer tickets and faster student‑centric service with TOPdesk

Keele University

Sandra Gillham

Keele University

Kent Community Health NHS Foundation Trust achieves streamlined self-service and 90%+ user satisfaction with TOPdesk

Kent Community Health NHS Foundation Trust

Richard Lawrence

IT Service Support Centre Manager

How the airline’s catering service has improved communication across their IT, Facilities and technical service departments

KLM

Willem van Sutphen

Coordinator

Delivering success through a phased implementation

KLM UK Engineering

Dan Nelmes

IT Support Technician

Kramp Group achieves 56% Self‑Service uptake and 37% fewer tickets with TOPdesk

Kramp Group

Ruben van der Graaf

IT Support

Liebherr - Customer Case Study

Liebherr

Oscar Semprun

IT Service Delivery Manager

Asset management, sharing knowledge and a school board navigating remote work

London District Catholic School Board

Tom Wearing

Service Centre Analyst

The London School of Hygiene & Tropical Medicine achieves 75% self-service uptake and 4.7/5 customer satisfaction with TOPdesk

London School of Hygiene & Tropical Medicine

Caroline Fernyhough

Knowledge and Information Manager

LTE Group - Customer Case Study

LTE Group

Gabrielle Candlish

Service Operations Manager

Mencap - Customer Case Study

Mencap

Anjana Dixit

Senior IT Solutions Specialist and Change Manager

Millfield School achieves 48.5% growth in self-service ticketing and professionalised service delivery with TOPdesk

Millfield School

Helen Jones

IT Services

Moat - Customer Case Study

Moat

Richard Shuttlewood

Helpdesk Manager

NHS Shared Business Services - Customer Case Study

NHS Shared Business Services

Victoria Wood

Head of IT Service Delivery

Going to Classes Safely Thanks to Rapid Coronavirus Testing

Noorderpoort

Cor Klomp

IT Manager

North Lincolnshire Council achieves shared services and streamlined, centralised operations with TOPdesk

North Lincolnshire Council

Carl Render

Strategic Lead – ICT Business Systems & Support

Peterborough achieves an agile, centralized service desk and rapid COVID-19 response with TOPdesk

Peterborough

Nick Powers

Manager, IT Security and Service Desk

Reinier de Graaf Hospital - Customer Case Study

Reinier de Graaf Hospital

Anna Arnout-Mank

Medical Instrumentation Team Leader

Rhodes College centralizes campus support and empowers staff and students to self‑serve with TOPdesk

Rhodes College

Darlene Brooks

Rhodes College

Streamlining IT processes with ITAM and knowledge management

Roots

Jocelyn Hamilton

IT Coordinator

Scandinavian Tobacco Group achieves streamlined global incident & change management with TOPdesk

Scandinavian Tobacco Group

Leon van Amersvoort

Senior IT Manager

Sword IT Solutions achieves 4.8/5 user satisfaction and empowers service users with TOPdesk

Sword IT Solutions

Jamie More

Operations Lead

The University of Edinburgh achieves a scalable, ITIL-compliant UniDesk shared service with TOPdesk

The University of Edinburgh

Mark Wetton

Head of the Service Management

UniDesk achieves unified, scalable service management for higher education with TOPdesk

Unidesk

Dawn Dodd

Collaboration Services Team Managers and Service Owner

Adapting Reservations Management for the New Normal

University for the Creative Arts

Rebecca Curtis

IT Service Management Officer

University of Hull - Customer Case Study

University of Hull

Kev Sach

ICT Business Partner

University of Memphis achieves streamlined campus support and data-driven service management with TOPdesk

University of Memphis

Sue Hull-Toye

Assistant CIO

How a Health Check gave clarity to the University’s ITSM Roadmap

University of Sheffield

Martin Staley

Head of Service Operations and Governance

University of St Andrews achieves three-star SDI accreditation and 100% customer satisfaction with TOPdesk

University of St Andrews

Lorraine Brown

IT Service Desk manager

University of the West of Scotland achieves 97% student satisfaction with TOPdesk

University of the West of Scotland

Greg Sheridan

University of the West of Scotland

uOttawa achieves automated, efficient bilingual service management and clears 45,000+ tickets with TOPdesk

uOttawa

Jean-Rene Hotte

Senior System Analyst

VIVID Homes - Customer Case Study

Vivid Homes

Matt Fuller

IT Service Desk Manager

How the TAFE empowers staff and students with TOPdesk’s self-service portal

Wodonga TAFE

Jacob Chant

Information Technology Officer

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TOPdesk B2B Case Studies & Customer Successes

Case Studies

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