TOPdesk

TOPdesk founded in Delft, the Netherlands, over 25 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use. Since then, the organization grown from 2 employees to 750, and from a single small office to over 15 branches worldwide. They might be large, but they have never stopped believing in their core values: listening to the customer’s needs and giving employees the trust, freedom, and responsibility to do great things.

Case Studies

Showing 55 TOPdesk Customer Success Stories

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Onboarding an ITSM Solution for a Governmental Organization in the Middle of a Pandemic

Agricultural Financial Services Corporation logo

Amphia Hospital - Customer Case Study

Amphia Hospital logo

A Unified Service Catalogue for the User and the Service Desk

Armagh City, Banbridge and Craigavon Borough Council logo

How the everyday work in the IT department became more streamlined and stress-free

Arts Council England logo

Utilizing Self-service During the Covid-19 Crisis

Aston University logo

Bath Spa University - Customer Case Study

Bath Spa University logo

Bord na Móna - Customer Case Study

Bord na Móna logo

Buckinghamshire New University - Customer Case Study

Buckinghamshire New University logo

Calor Gas - Customer Case Study

Calor Gas logo

Carpenters Group - Customer Case Study

Carpenters Group logo

Clear Creek Independent School District - Customer Case Study

Clear Creek Independent School District logo

Collège Boréal - Customer Case Study

Collège Boréal logo

Conseil Scolaire Catholique Providence - Customer Case Study

Conseil Scolaire Catholique Providence logo

Building Efficient Integrations With the TOPdesk API

Cranleigh School logo

On track to TOP customer satisfaction from day one

Delft University of Technology logo

Discover their journey towards better services and happier staff

District School Board of Niagara logo

EKC Group - Customer Case Study

EKC Group logo

How Elis use TOPdesk in their day-to-day global operations

Elis logo

Flagship Group - Customer Case Study

Flagship Group logo

Goodenough College - Customer Case Study

Goodenough College logo

Grafton Merchanting - Customer Case Study

Grafton Merchanting logo

Gwynedd Council - Customer Case Study

Gwynedd Council logo

Hörmann - Customer Case Study

Hörmann logo

Keele University - Customer Case Study

Keele University logo

Kent Community Health NHS Foundation Trust - Customer Case Study

Kent Community Health NHS Foundation Trust logo

How the airline’s catering service has improved communication across their IT, Facilities and technical service departments

KLM logo

Delivering success through a phased implementation

KLM UK Engineering logo

Kramp Group - Customer Case Study

Kramp Group logo

Liebherr - Customer Case Study

Liebherr logo

Asset management, sharing knowledge and a school board navigating remote work

London District Catholic School Board logo

How the world-leading research organisation shared the benefits of a Self-Service Portal

London School of Hygiene & Tropical Medicine logo

LTE Group - Customer Case Study

LTE Group logo

Mencap - Customer Case Study

Mencap logo

Millfield School - Customer Case Study

Millfield School logo

Moat - Customer Case Study

Moat logo

NHS Shared Business Services - Customer Case Study

NHS Shared Business Services logo

Going to Classes Safely Thanks to Rapid Coronavirus Testing

Noorderpoort logo

North Lincolnshire Council - Customer Case Study

North Lincolnshire Council logo

Peterborough - Customer Case Study

Peterborough logo

Reinier de Graaf Hospital - Customer Case Study

Reinier de Graaf Hospital logo

Empowering staff and students to solve their own problems

Rhodes College logo

Streamlining IT processes with ITAM and knowledge management

Roots logo

Scandinavian Tobacco Group - Customer Case Study

Scandinavian Tobacco Group logo

How This Managed Service Provider Empowers Their Service Users With a Helpdesk Tool

Sword IT Solutions logo

How the university created a TOPdesk-based service called UniDesk

The University of Edinburgh logo

UniDesk - Customer Case Study

Unidesk logo

Adapting Reservations Management for the New Normal

University for the Creative Arts logo

University of Hull - Customer Case Study

University of Hull logo

Bringing Excellent Support to Staff and Students Across Campus With a Shared Services Tool

University of Memphis logo

How a Health Check gave clarity to the University’s ITSM Roadmap

University of Sheffield logo

How the University’s IT Services Department Changed Its Culture

University of St Andrews logo

How the University’s IT Services Department Changed Its Culture, Adopted a New Tool and Increased Customer Satisfaction

University of the West of Scotland logo

Maximizing cross-departmental efficiency through automation

uOttawa logo

VIVID Homes - Customer Case Study

Vivid Homes logo

How the TAFE empowers staff and students with TOPdesk’s self-service portal

Wodonga TAFE logo

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