Case Study: Conseil scolaire catholique Providence achieves streamlined service operations and higher staff engagement with TOPdesk

Conseil Scolaire Catholique Providence - Customer Case Study

Conseil Scolaire Catholique Providence, the French-language school board in Ontario that oversees 23 primary and 7 secondary schools and supports over 10,000 students, faced fragmented service management—multiple tools for asset and reservations management led to lost requests, frustrated staff, and inefficient processes. To streamline support and let teachers focus on education, the board implemented TOPdesk as its unified service management solution, including the TOPdesk Self‑Service Portal and knowledge base.

TOPdesk consolidated request handling, asset tracking and training workflows into one platform, enabling staff self-service, easier knowledge‑base authoring, customizable request forms, and automated email ticket updates. As a result, CSC Providence improved ticket flow and prioritization across IT and student information systems, saw a significant increase in customer satisfaction, higher staff engagement (including seamless French localization), and fewer lost calls—outcomes the board attributes directly to TOPdesk.

Conseil Scolaire Catholique Providence

Marc Ethier

Computer Technician