Case Study: Arts Council England achieves streamlined, stress-free IT operations with TOPdesk

How the everyday work in the IT department became more streamlined and stress-free

Arts Council England was hampered by an unsatisfactory ITSM tool that crashed frequently, performed poorly with newer Windows versions, forced users to work slowly on one screen at a time, and used a costly per-user licensing model that caused logouts and budget pressure. After a tender process the organisation selected TOPdesk’s ITSM solution to replace the old system.

TOPdesk delivered a stable, user-friendly platform with a flexible licence model and consultancy-supported implementation. The solution simplified day-to-day work, allowed operators to handle multiple tasks at once, made reporting quick and straightforward, and removed licence-related login issues—now supporting around 500 staff with 16 IT team members using TOPdesk daily and enabling other teams across Arts Council England to adopt the system.

Arts Council England

Uyi Uhunmwagho

Service Desk Manager