Case Study: Calor Gas achieves improved IT efficiency and increased self‑service with TOPdesk

Calor Gas - Customer Case Study

Calor Gas, the UK’s leading supplier of bottled butane and propane, needed a more user‑friendly, ITIL‑compliant service management solution after a previous costly and poorly configured application failed to deliver. They selected TOPdesk and have used TOPdesk Enterprise for IT customer support to serve roughly 1,000 colleagues, 1,200 callers and 40 operators.

TOPdesk implemented TOPdesk Enterprise along with ITIL training, a central Configuration Management register for hardware and a Self‑Service Portal (piloted then rolled out). As a result, Calor Gas gained clearer, process‑based working, greater visibility of incident status, faster response handling via the Self‑Service Portal and a more efficient, centrally managed IT support function — all delivered by TOPdesk.

Calor Gas

Jill Lamb

IT Customer Support Manager