Case Study: Reinier de Graaf Hospital improves medical instrument management with TOPdesk

Reinier de Graaf Hospital - Customer Case Study

Reinier de Graaf Hospital, a top clinical hospital in the Netherlands, needed a better way for its Medical Instrumentation team to manage nearly 11,000 medical devices across purchase, maintenance, repairs, contracts, and malfunctions. The ten-person team was looking for a more process-based approach that would give them clearer oversight and help keep users of the equipment happy.

The hospital implemented TOPdesk to support the full medical equipment lifecycle, including asset management, fault reporting, and digital change approvals. With TOPdesk, the team gained better visibility into open tasks, could share work more easily, and improved lead times for outages; Anna Arnout-Mank also reported higher customer satisfaction and a more organized, faster change process.

Reinier de Graaf Hospital

Anna Arnout-Mank

Medical Instrumentation Team Leader