Case Study: University for the Creative Arts transforms campus bookings and safe working with TOPdesk

Adapting Reservations Management for the New Normal

University for the Creative Arts (UCA), a specialist UK art and design institution with four campuses, needed a safer way to manage the return to campus after months of remote working. As staff came back onsite, they faced the challenge of maintaining social distancing, avoiding queues at the service desk, and ensuring people had a reserved workspace or appointment when visiting campus. UCA worked with TOPdesk and its Reservations Management feature to address these needs.

TOPdesk helped UCA set up hot desks as bookable assets in the Self-Service Portal and used Reservations Management for service desk appointments, including automatic email notifications with booking references and visiting guidelines. The solution was rolled out across all campuses and received unanimously positive feedback. UCA reported 30 IT operators using Reservations Management and 570 reservations in 2021, and the setup is now seen as an essential part of adapting to new ways of working.

University for the Creative Arts

Rebecca Curtis

IT Service Management Officer