Case Study: Hörmann achieves professionalised facilities management and faster response times with TOPdesk

Hörmann - Customer Case Study

Hörmann (UK) Ltd., a leading European supplier of garage doors, front doors and operators, struggled with chaotic facilities management: spiralling problems, disjointed communication and no clear traceability or accountability. In 2018 they engaged TOPdesk and implemented TOPdesk as a Computer Aided Facilities Management (CAFM) tool, including the Self‑Service Portal and TOPdesk Mobile, to professionalise FM and bring staff buy‑in.

TOPdesk delivered a customised CAFM solution with asset management, automated supplier workflows, the Self‑Service Portal and mobile working; consultancy guided a step‑by‑step rollout. The result was clearer accountability, fewer phone calls as staff use the SSP, faster repairs (engineers often arriving the same day via direct supplier forms), out‑of‑hours logging without calls, better time management and operator performance reporting—measurable productivity and faster resolution driven by TOPdesk.

Hörmann

Eliot Buckby

Facilities & Maintenance Manager