Case Study: LTE Group achieves better self-service and service delivery with TOPdesk

LTE Group - Customer Case Study

LTE Group, a not-for-profit integrated education and skills group in the UK, needed to improve service delivery across its many sites and teams while supporting its mission to empower learners. Working with TOPdesk, the organization looked to strengthen shared services and make support more efficient for departments including IT, HR, Facilities Management, Health and Safety, Information Services, and the Data Protection Office.

TOPdesk implemented a self-service portal and service management approach that replaced manual, paper-based troubleshooting with secure, centralized access to information. The result was a more intuitive and empowered way of working, with 64% self-service portal uptake, more positive feedback than any previous support offering, and improved collaboration through weekly Change Advisory Board reviews to continuously enhance processes and services.

LTE Group

Gabrielle Candlish

Service Operations Manager