Case Study: Amphia Hospital achieves more efficient incident registration with TOPdesk

Amphia Hospital - Customer Case Study

Amphia Hospital, a large Dutch healthcare provider, faced challenges with a fragmented application landscape across its many support departments. This lack of a centralized system for processes like incident registration threatened efficiency and the quality of service for end users. To unify its processes and improve service delivery, Amphia sought a single service management solution and chose to implement TOPdesk.

By implementing TOPdesk as a company-wide incident management system, the vendor provided a single source for all support requests. This solution streamlined internal collaboration and processes, such as employee onboarding, leading to a more efficient and user-friendly experience. A measurable result was the handling of 2,000 calls per month through TOPdesk, down from a peak of 5,000, demonstrating improved efficiency. TOPdesk also facilitated future improvements, with plans to further enhance efficiency through integration with other systems and the implementation of a self-service portal.

Amphia Hospital

Richard Kamman

Manager of the Information and Medical Technology