Case Study: University of Sheffield gains clarity on its ITSM roadmap with TOPdesk Health Check

How a Health Check gave clarity to the University’s ITSM Roadmap

The University of Sheffield, a UK education institution, wanted a clearer view of how it was using TOPdesk and how its service operations compared to best practice. With the help of TOPdesk’s Health Check service, the team aimed to identify areas where they were not using the platform to its full potential and to align the findings with their internal ITSM roadmap.

TOPdesk delivered a remote, low-impact Health Check that included a detailed questionnaire review, benchmarking, and a presentation of strengths, weaknesses, and recommended improvements. The University of Sheffield said TOPdesk’s assessment showed they were actually at a higher maturity level than they expected, gave them a clear next-step roadmap, and provided data and recommendations they could share with senior leadership.

University of Sheffield

Martin Staley

Head of Service Operations and Governance