Case Study: Clear Creek Independent School District streamlines service desk operations with TOPdesk

Clear Creek Independent School District - Customer Case Study

Clear Creek Independent School District, a large K-12 district in Texas serving 43 campuses across five cities, needed a better way to support service desk operations. Its legacy tool lacked the reporting and analysis needed for informed decision-making, and the team was overloaded as ticket volume and support demands grew. TOPdesk’s help desk software for education was selected after a vendor evaluation for its feature set and cost.

With TOPdesk, Clear Creek ISD introduced native reporting, automated actions, API-based ticket routing, and PowerBI dashboards fed by OData to spot trends, busy periods, and resolution-time patterns. The district also expanded self-service to help users find answers faster and reduced manual handling by routing incidents to the right technicians more efficiently. As a result, TOPdesk helped Clear Creek streamline operations, improve support placement and training, and reduce ticket-handling effort across departments.

Clear Creek Independent School District

Doug Vallot

Assistant Director of Network and Technical Services