Case Study: NHS Shared Business Services improves IT service delivery with TOPdesk

NHS Shared Business Services - Customer Case Study

The customer, NHS Shared Business Services, a leading supplier of corporate services to the UK's National Health Service, lacked core ITIL service management processes and a self-service portal for its IT service desk. They selected TOPdesk for its comprehensive suite of tools to meet these requirements and provide better value for money.

The solution from TOPdesk was implemented collaboratively with an expert consultant over four to six months. This resulted in fully integrated change and incident management processes and a new self-service portal with a knowledge base, empowering users to find their own answers. The use of TOPdesk has grown significantly within the organization, with more teams adopting it for improved data governance and to support new initiatives.

NHS Shared Business Services

Victoria Wood

Head of IT Service Delivery