Case Study: Liebherr-Canada achieves streamlined operations with TOPdesk

Liebherr - Customer Case Study

Liebherr-Canada, the Canadian branch of global manufacturer Liebherr, needed a more capable service management solution after years of relying on a basic ticketing system that lacked functionality and integration. To support daily operations across teams and improve efficiency, the company turned to TOPdesk for incident management, asset management, and integrated service desk capabilities.

TOPdesk implemented its platform quickly, even during the pandemic, and helped Liebherr-Canada connect departments, automate tasks, and track assets such as laptops, servers, conference units, and software in one place. The results included faster onboarding, smoother operations, reduced tool switching, and strong support performance from TOPdesk, with 90% of responses handled the same day and 72% within the first hour.

Liebherr

Oscar Semprun

IT Service Delivery Manager