Case Study: Wodonga TAFE achieves faster ticket resolution and better self-service with TOPdesk

How the TAFE empowers staff and students with TOPdesk’s self-service portal

Wodonga TAFE needed a better way to support staff and students than chaotic walk-ups, sticky notes, and scattered requests. To improve service delivery, the education provider turned to TOPdesk and its self-service portal to centralize support across the organization.

With TOPdesk’s self-service portal, Wodonga TAFE enabled users to log tickets, find answers, request equipment, and book rooms in one place. The result was a 95% end-user satisfaction rate, a 50% reduction in ticket resolution time, and 9,726 asset records and 406 reservations managed in 2021.

Wodonga TAFE

Jacob Chant

Information Technology Officer