Case Study: Rhodes College centralizes campus support and empowers staff and students to self‑serve with TOPdesk

Empowering staff and students to solve their own problems

Rhodes College, a Memphis liberal arts college supporting more than 2,800 end users and 150 active operators, needed to replace an on‑premises helpdesk with a hosted self‑service portal and service catalogue. With up to 25% of its operators being short‑hour student workers, the college’s top priorities were a flexible, affordable licensing model and a unified service management platform — requirements it met by selecting TOPdesk’s service management solution.

Rhodes went live with TOPdesk five months after beginning the project and has since centralized support across IT, the library, campus safety, student services, financial aid, Rhodes Express and more. TOPdesk’s simplified subscription licensing avoided costly per‑operator fees for student workers, its customizable interface and strong self‑service/catalog features reduced admin overhead (no backups/updates) and aggregated work across departments, and the rapid, smooth implementation delivered measurable efficiency and cost savings while empowering users to solve many issues themselves.

Rhodes College

Darlene Brooks

Rhodes College