Case Study: Collège Boréal achieves streamlined IT support and widespread self-service adoption with TOPdesk

Collège Boréal - Customer Case Study

Collège Boréal, a francophone college in Sudbury, Ontario with 1,500 staff and more than 12,000 students, struggled with overwhelming IT demand and multiple fragmented tools that left operators spending more time creating tickets than resolving issues. After testing more than fourteen options, the college selected TOPdesk as its ITSM solution for its ease of use, customizability, automation and self-service portal.

TOPdesk implemented a seamless rollout of IT, change-management and self-service modules (with consultant support) ahead of the school year, enabling customizable operator dashboards, ticket-history tracking and a mobile-accessible self-service portal. The result: operators save time, end users rely less on email/phone for support, visitor registration in the gymnasium is digitized with daily client tracking, and TOPdesk is being expanded to HR, Finance, Student Services and other departments — improving overall customer support and workflow efficiency.

Collège Boréal

Pierre Trudeau

Manager