ServiceChannel B2B Case Studies & Customer Successes

ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually.

Anthony Gennaro Plumbing achieves 50% growth and streamlined operations with ServiceChannel

Anthony Gennaro Plumbing

Jordana Gennaro

Co-Owner

Bloomin' Brands achieves enterprise-wide facilities management excellence and 56% faster work-order resolution with ServiceChannel

Bloomin' Brands

Jon Ahrendt

Director of Facilities Management

Brightside Academy achieves 93% faster case resolution and streamlined facilities management with ServiceChannel

Brightside Academy

Chelsea Prior

Senior Project and Technical Services Manager

How CAL’s Convenience, Inc. used analytics to transform operations across its chain of 24/7 convenience store locations

CAL's Convenience

Jim Pearson

CAL's Convenience

Charlotte Russe achieves $1.5M+ in savings and streamlined operations with ServiceChannel

Charlotte Russe

Shannon Markwell

Project Manager

How Chico’s empowered its three-person facilities team to rapidly transform its 1264 stores

Chico’s

Lexi Lalo

Facilities Manager

Cole Haan achieves 48% reduction in facilities R&M spend and 36% faster work order resolution with ServiceChannel

Cole Haan

Eric Korth

Retail Facilities Manager

CorePower Yoga cuts facilities maintenance and repair costs 49% and accelerates invoicing with ServiceChannel

CorePower Yoga

Brian Peoples

Director of Facilities

CURO Financial achieves 64% more work order capacity and 100% higher first-time completion with ServiceChannel

Curo Financial

Joel Elsea

Director of Facilities

Dollar Financial Corp achieves 27% R&M expense reduction and 85% FM admin cost reduction with ServiceChannel

Dollar Financial Corp

Kenneth Engle

Director of Real Estate & Construction, DFC

DYNE Hospitality Group - Customer Case Study

DYNE Hospitality Group

Michael Anderson

Facilities Manager

Fast Casual Restaurant Chain achieves transparent facilities management and 44% faster work-order resolution with ServiceChannel

Fast Casual Restaurant Chain

Fendi achieves 95% elimination of critical issues with ServiceChannel

Fendi

Francesco Fassio

Facilities Manager

Ferguson Enterprises achieves work-order efficiency, cost reduction and improved vendor performance with ServiceChannel

Ferguson Enterprises

Hank Van Gieson

Manager of Program Development

Freshpet achieves 50% faster issue resolution and an 18% reduction in product spoilage with ServiceChannel

Freshpet

Vladimir Vukaa

Director of Retail Assets

Global Retailer achieves 30% reduced maintenance spend and real-time visibility with ServiceChannel

Global Retailer

Global Specialty Retailer achieves 46% faster work order resolution and 21% cost reduction with ServiceChannel Service Automation

Global Specialty Retailer

How a 40-year-old dental service company revitalized its business through a facilities digital transformation

Great Expressions Dental Centers

Jeffrey Crabtree

Director of Facilities

Lampien Mechanical Services achieves 21% year-over-year growth and 50% faster payments with ServiceChannel

Lampien Mechanical Services

Chris Lampien

Operations Manager

Louis Vuitton achieves 96% reduction in store FM time and modernizes facilities management with ServiceChannel

Louis Vuitton

Alan Donohoe

Senior Manager of the Preservation Department

Metropolitan Market achieves faster repairs, full asset visibility, and lower FM costs with ServiceChannel

Metropolitan Market

Justin Williams

Facilities Manager

Money Mart Financial Services achieves 27% R&M expense reduction and 85% FM admin cost reduction with ServiceChannel

Money Mart Financial Services

Kenneth Engle

Director of Real Estate & Construction

National retailer leverages ServiceChannel facilities automation software to increase profitability

Nationwide Retail Brand

Ovation Brands achieves 12% maintenance cost reduction and $1.7M savings with ServiceChannel

Ovation Brands

Charles Dugo

Director of Facilities

Philz Coffee fulfills its promise of delivering a premium customer experience by leveraging the power of ServiceChannel’s robust platform

Philz Coffee

Mahesh Sadarangani

Chief Executive Officer

Philz Coffee achieves streamlined facilities management and real-time visibility with ServiceChannel

Philz Coffee

Shane McClure

Facilities Coordinator

RaceTrac accelerates facilities operations and cuts manual help tickets 50% with ServiceChannel

RaceTrac

Jelani Headley

Senior Manager, Field Services Support

Razzoo’s Cajun Cafe achieves 50% faster repair cycles and lower costs with ServiceChannel

Razzoo’s

Craig Bayless

Director Facilities Management

Sam’s Club - Customer Case Study

Sam’s Club

RJ Zanes

Senior Director of Facilities Maintenance

Sit 'n Sleep achieves 30% annual R&M savings and stronger FM accountability with ServiceChannel

Sit n’ Sleep

Patty Cruz

RFMP, Director Facilities and Corporate Real Estate

Smile Brands, Inc. - Customer Case Study

Smile Brands, Inc.

Scott Graversen

Director of Facilities and Dental Equipment

T & J Electrical Associates - Customer Case Study

T & J Electrical Associates

Nick Sestito

Managing Partner

Tommy Bahama achieves $250K annual savings and 40% faster resolution with ServiceChannel

Tommy Bahama

Jon Nivison

Facilities and Construction Leader

Tops Friendly Markets achieves reduced downtime and proactive, data-driven maintenance with ServiceChannel

Tops Friendly Markets

Craig DeGroat

Tops Friendly Markets

Under Armour achieves full-circle vendor accountability and cost savings with ServiceChannel

Under Armour

Kim Bowling

Senior Manager Global Store Development

Veggie Grill achieves 80% higher first-time completion and 30% lower repair costs with ServiceChannel

Veggie Grill

Alex Gama

Director of Operations

Vera Bradley achieves 25% invoice savings and 6-day faster repairs with ServiceChannel Managed

Vera Bradley

EJ Wright

Director of Facilities

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