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Visit WebsiteFamily-owned plumbing company scales both territory and quality of service
Anthony Gennaro Plumbing
Jordana Gennaro
Co-Owner
ServiceChannel
ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually.
Case Studies
Showing 35 ServiceChannel Customer Success Stories
Bloomin’ Brands Drives Enterprise-Wide Facilities Management Excellence Across 1,200+ Locations
Bloomin' Brands
Jon Ahrendt
Director of Facilities Management
Brightside Academy Deploys Service Automation to Improve Facilities Management and Internal Collaboration
Brightside Academy
Chelsea Prior
Senior Project and Technical Services Manager
How CAL’s Convenience, Inc. used analytics to transform operations across its chain of 24/7 convenience store locations
CAL's Convenience
Jim Pearson
CAL's Convenience
Charlotte Russe Expands ServiceChannel Use Cases to Slash Costs and Streamline Operations across the Company
Charlotte Russe
Shannon Markwell
Project Manager
How Chico’s empowered its three-person facilities team to rapidly transform its 1264 stores
Chico’s
Lexi Lalo
Facilities Manager
ServiceChannel Improves FM Operations at Cole Haan Retail Stores through More Transparency and Improved Communications
Cole Haan
Eric Korth
Retail Facilities Manager
CorePower Yoga Slashes Facilities Maintenance & Repairs Costs by Half Using ServiceChannel
CorePower Yoga
Brian Peoples
Director of Facilities
CURO Financial Customizes ServiceChannel to Advance FM Program ‘Light Years’ Ahead
Curo Financial
Joel Elsea
Director of Facilities
DFC Global leverages Business Intelligence from ServiceChannel to improve processes and reduce repair & maintenance expenses
Dollar Financial Corp
Kenneth Engle
Director of Real Estate & Construction, DFC
DYNE Hospitality Group - Customer Case Study
DYNE Hospitality Group
Michael Anderson
Facilities Manager
Restaurant Tames Rapid Expansion through Fully Transparent Facilities Management Operations
Fast Casual Restaurant Chain
Fendi Implements ‘Game Changing’ Health & Safety Auditing Across EMEA with ServiceChannel Service Automation
Fendi
Francesco Fassio
Facilities Manager
Ferguson Makes Strategic Use of FM Analytics to Increase Work Order Efficiency, Reduce Costs and Improve Vendor Performance
Ferguson Enterprises
Hank Van Gieson
Manager of Program Development
Freshpet Cuts Out Middleman for Asset Management, Improves Operations and Increases Customer Satisfaction
Freshpet
Vladimir Vukaa
Director of Retail Assets
Global Retailer Sees Increased Visibility, New Service Model and Reduced Spend
Global Retailer
Retailer Improves Shopping Experience and Vendor Performance through More Responsive, Data-Driven Facilities Management
Global Specialty Retailer
How a 40-year-old dental service company revitalized its business through a facilities digital transformation
Great Expressions Dental Centers
Jeffrey Crabtree
Director of Facilities
Georgia HVAC business finds springboard to growth
Lampien Mechanical Services
Chris Lampien
Operations Manager
Legendary Retailer Brings FM Operations to 21st Century Excellence with ServiceChannel Service Automation
Louis Vuitton
Alan Donohoe
Senior Manager of the Preservation Department
Metropolitan Market Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel
Metropolitan Market
Justin Williams
Facilities Manager
Global Financial Services Provider Leverages Business Intelligence from ServiceChannel to Improve Processes and Reduce Repair & Maintenance Expenses
Money Mart Financial Services
Kenneth Engle
Director of Real Estate & Construction
Ovation Brands Gains Increased Visibility and Vendor Depth While Slashing Costs
Ovation Brands
Charles Dugo
Director of Facilities
Fast-Growing Philz Coffee Reinvents Its Facilities Management Operations with ServiceChannel
Philz Coffee
Shane McClure
Facilities Coordinator
RaceTrac Accelerates Facilities Operations and Maintenance with Enterprise Service Automation
RaceTrac
Jelani Headley
Senior Manager, Field Services Support
ServiceChannel Enables Razzoo’s to Make Informed ‘Repair or Replace’ Decisions in Real-time
Razzoo’s
Craig Bayless
Director Facilities Management
Sam’s Club - Customer Case Study
Sam’s Club
RJ Zanes
Senior Director of Facilities Maintenance
Sit ‘n Sleep’s FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation
Sit n’ Sleep
Patty Cruz
RFMP, Director Facilities and Corporate Real Estate
Smile Brands, Inc. - Customer Case Study
Smile Brands, Inc.
Scott Graversen
Director of Facilities and Dental Equipment
T & J Electrical Associates - Customer Case Study
T & J Electrical Associates
Nick Sestito
Managing Partner
Apparel and full-service restaurant chain automates day-to-day work orders to focus more on cost-savings and store experience
Tommy Bahama
Jon Nivison
Facilities and Construction Leader
Digital transformation for a customer experience-driven grocery chain
Tops Friendly Markets
Craig DeGroat
Tops Friendly Markets
Under Armour Store Development FM Team Achieves ‘Full Circle Accountability’ with Vendors Nationwide
Under Armour
Kim Bowling
Senior Manager Global Store Development
Leading plant-based fast casual chain rapidly ramps up growth and quality of service
Veggie Grill
Alex Gama
Director of Operations
How a heritage retail brand embraces facilities technology to delight customers
Vera Bradley
EJ Wright
Director of Facilities
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