Case Study: Philz Coffee achieves streamlined facilities management and real-time visibility with ServiceChannel

Fast-Growing Philz Coffee Reinvents Its Facilities Management Operations with ServiceChannel

Philz Coffee, a fast-growing, San Francisco–based specialty coffee chain with 27 stores and plans for further expansion, faced mounting facilities challenges as it scaled. Store-level repairs were handled ad hoc, leading to redundant work orders, double billing, and no reliable way to track progress or analyze vendor performance beyond a simple spreadsheet.

Philz deployed ServiceChannel company-wide to centralize service automation, vendor sourcing (FixxBook), compliance tracking, asset management and mobile work-order access. The platform delivered “night and day” improvements—real-time visibility, actionable analytics for planning and budgeting, streamlined contractor management and faster, more efficient work-order resolution—transforming how Philz manages maintenance across its stores.

Philz Coffee

Shane McClure

Facilities Coordinator