ServiceChannel
36 Case Studies
A ServiceChannel Case Study
CorePower Yoga, a Denver-based chain with about 150 studios and rapid expansion plans, faced growing pains in facilities management: a single full-time facilities employee supported by a decentralized network of contractors, email-based work orders, no reliable way to track work progress or costs, and ad hoc invoicing that caused redundancies and overpayments.
CPY deployed ServiceChannel Service Automation enterprise-wide to centralize work orders, consolidate and manage contractors, digitize invoicing and payments, and enable GPS check-in and asset tracking. The rollout cut facilities R&M costs per location by about 49%, reduced average invoice amounts by 15%, shortened payment processing from two days to two hours, improved first-time completion and contractor accountability, and provided spending visibility used to optimize new-studio design.
Brian Peoples
Director of Facilities