Case Study: Money Mart Financial Services achieves 27% R&M expense reduction and 85% FM admin cost reduction with ServiceChannel

Global Financial Services Provider Leverages Business Intelligence from ServiceChannel to Improve Processes and Reduce Repair & Maintenance Expenses

DFC Global, a leading non-bank provider with about 1,500 retail storefronts across 10 countries, needed a low-cost, easy-to-use facilities solution that fit a small central team. With decentralized operations, no full-time facilities staff and no visibility or business intelligence around repair & maintenance (R&M) spend, the company relied on manual invoice processing and couldn’t analyze expenses, KPIs or contractor performance effectively.

DFC Global implemented ServiceChannel’s SaaS platform—deploying Work Order Manager, Analytics & Custom Analytics, and Compliance Manager—to centralize all work activity, gain real-time consolidated data and credential contractors across languages. With 100% of activity on the platform they achieved a 27% reduction in R&M expenses, an 85% cut in FM administrative costs and 4% in transaction savings, while improving benchmarking, contractor oversight and a global rollout of best practices.

Money Mart Financial Services

Kenneth Engle

Director of Real Estate & Construction