Case Study: Lampien Mechanical Services achieves 21% year-over-year growth and 50% faster payments with ServiceChannel

Georgia HVAC business finds springboard to growth

Lampien Mechanical Services is a family‑owned HVAC and refrigeration contractor in northern Georgia known for honest, reliable work and a seasoned team of eight certified technicians. The company faced the challenge of converting its strong reputation into steady enterprise work while managing a heavier workload in a tight labor market and needing a single source of truth for technician check‑ins and time tracking.

By fully adopting ServiceChannel—earning Preferred Provider status and using Provider Search, Scout, Managed services, the mobile app and monthly improvement consultations—Lampien streamlined operations, increased accountability and stayed discoverable by major brands. The results: 21% year‑over‑year growth in 2021 with 10 new top‑brand customers, roughly 75% of business on ServiceChannel, a dramatic boost in productivity without adding technicians, and payments arriving 50% faster.