Case Study: DYNE Hospitality Group achieves greater operational visibility and cost control with ServiceChannel

DYNE Hospitality Group - Customer Case Study

DYNE Hospitality Group, the largest Tropical Smoothie Cafe franchisee, needed a better way to scale facilities operations across 100 locations with only one facilities manager. The team lacked visibility into repair and maintenance costs, equipment performance, and reliable local service providers as they expanded into new markets, creating pressure on Michael Anderson and his small facilities operation.

By implementing ServiceChannel’s platform, DYNE streamlined work orders, invoice approvals, provider sourcing, and equipment cost tracking in one system. With ServiceChannel, DYNE gained full visibility into assets and costs, improved operational efficiency, and reduced service provider response times from days to hours, while also tripling service provider scores and achieving savings despite inflation-related invoice increases.

DYNE Hospitality Group

Michael Anderson

Facilities Manager