Case Study: Great Expressions Dental Centers achieves 24/7 visibility and lower repair costs with ServiceChannel

How a 40-year-old dental service company revitalized its business through a facilities digital transformation

Great Expressions Dental Centers, a 300-location dental services organization, needed a better way to manage frequent breakdowns of critical office equipment like dental chairs that were hurting uptime, patient care, and revenue. Before ServiceChannel, work orders weren’t actively managed, making it difficult to control costs and keep offices running smoothly.

ServiceChannel implemented a system of record with real-time data and 24/7 visibility into work orders, provider performance, check-in times, and invoice history. With ServiceChannel, Great Expressions Dental Centers improved full resolution time by 24% and reduced invoice costs by more than 30%, helping them fix more issues while staying under budget.

Great Expressions Dental Centers

Jeffrey Crabtree

Director of Facilities