Case Study: Sam’s Club achieves better asset uptime, cost control, and operational efficiency with ServiceChannel

Sam’s Club - Customer Case Study

Sam’s Club, a member-only retail warehouse with 597 clubs and supply chain facilities across the U.S. and Puerto Rico, needed a reliable, data-driven way to manage facilities maintenance at scale. The team wanted to track every asset, improve uptime, control costs, and gain better visibility into maintenance needs and total cost of ownership. Sam’s Club turned to ServiceChannel and its asset management and service network tools to support this challenge.

ServiceChannel helped Sam’s Club centralize asset data in Asset Manager, achieve 100% tagging of serialized assets across North America, and get real-time updates on assets and work orders. Using ServiceChannel’s Scout tool, the team also identified top providers by region and trade to improve value. As a result, Sam’s Club improved operational efficiency, cost control, and reporting, achieved its goal of 100% uptime for assets in every location, and saw substantially better first-time completion rates.

Sam’s Club

RJ Zanes

Senior Director of Facilities Maintenance