Case Study: Anthony Gennaro Plumbing achieves 50% growth and streamlined operations with ServiceChannel

Family-owned plumbing company scales both territory and quality of service

Anthony Gennaro Plumbing is a third‑generation, family‑owned commercial plumbing firm based in the Tampa area that operates across 17 Central Florida counties. Known for a hands‑on commitment to quality—technicians trained by the owner and 24/7 employee‑answered calls—the company faced the challenge of scaling its client base and service territory while streamlining field and back‑office operations without sacrificing service standards.

Since joining ServiceChannel in 2017, the Gennaros have used provider search, managed programs, and ServiceChannel’s work‑order, invoicing and mobile tools plus dedicated account support to win new accounts and simplify operations. The results: ~50% business growth over four years, roughly 80% of new work coming from ServiceChannel, a doubled technician team, expansion into Jacksonville, and the ability to purchase their long‑time headquarters.

Anthony Gennaro Plumbing

Jordana Gennaro

Co-Owner