Case Study: Dollar Financial Corp achieves 27% R&M expense reduction and 85% FM admin cost reduction with ServiceChannel

DFC Global leverages Business Intelligence from ServiceChannel to improve processes and reduce repair & maintenance expenses

DFC Global, a leading non‑bank provider of alternative financial services with about 1,500 retail locations across 10 countries, operated a decentralized retail model without full‑time facilities staff. The company lacked visibility into repair & maintenance (R&M) spend, relied on paper invoices and disparate data sources, and had no business intelligence to analyze KPIs or benchmark performance—so they needed a cost‑effective, easy‑to‑use platform that fit a lean facilities model and delivered real‑time transparency.

DFC Global deployed ServiceChannel’s SaaS suite—Work Order Manager, Analytics & Custom Analytics, and Compliance Manager—to centralize 100% of R&M activity, credential contractors, and provide real‑time reporting in multiple languages. The platform enabled faster decision‑making and benchmarking and is being rolled out internationally; results include a 27% reduction in R&M expenses, an 85% cut in FM administrative costs and a 4% transaction process saving.

Dollar Financial Corp

Kenneth Engle

Director of Real Estate & Construction, DFC