Case Study: Brightside Academy achieves 93% faster case resolution and streamlined facilities management with ServiceChannel

Brightside Academy Deploys Service Automation to Improve Facilities Management and Internal Collaboration

Brightside Academy, an early education and childcare provider with 60+ locations across the Northeast, faced mounting facilities-management challenges: only one full-time facilities manager, manual contractor dispatch, no real-time visibility into work orders, reactive repairs, and little data for measuring contractor performance or budgeting—risks that could affect regulatory compliance and operations.

Brightside implemented ServiceChannel’s Service Automation and Custom Analytics to automate work orders, give directors self-service tracking, and deliver real-time reporting and performance data. The platform cut case resolution time by 93% while work order volume increased 164%, reduced outside labor costs, broke down departmental silos, improved collaboration, and produced ROI data that justified hiring additional facilities managers and technicians.

Brightside Academy

Chelsea Prior

Senior Project and Technical Services Manager