Case Study: Ovation Brands achieves 12% maintenance cost reduction and $1.7M savings with ServiceChannel

Ovation Brands Gains Increased Visibility and Vendor Depth While Slashing Costs

Ovation Brands (formerly Buffets) operates 331 restaurants across 35 states and faced limited visibility into maintenance operations, weak contractor coverage, and non-actionable A/P reporting. Without detailed R&M data or benchmarking, the company struggled to control facilities spend, track category costs, enforce KPIs, and efficiently source contractors nationwide.

Ovation deployed ServiceChannel’s SaaS suite — including Fixxbook, Work Order Manager, Analytics and Planned Maintenance Manager — to centralize work orders, source qualified contractors and deliver real-time analytics. The platform improved vendor depth and accountability, cut average invoice costs by 11.8% (saving over $1.7M in one year), expanded the contractor base 25% with 280+ onboarded in 90 days, reduced long-open work orders dramatically, and delivered ROI in under two months.

Ovation Brands

Charles Dugo

Director of Facilities