Case Study: Charlotte Russe achieves $1.5M+ in savings and streamlined operations with ServiceChannel

Charlotte Russe Expands ServiceChannel Use Cases to Slash Costs and Streamline Operations across the Company

Charlotte Russe, a U.S. clothing retailer operating 560 stores, set out to broaden its use of an existing ServiceChannel platform after new facilities leadership identified limited operational visibility, slow vendor response times and low cross-department awareness of the system. The FM team wanted better analytics, consistent store-level processes and stronger vendor accountability.

They deployed additional ServiceChannel modules—Analytics Standard, Contractor Scorecard, Compliance Manager, Supply Manager, Invoice Manager with EDI, Mobile App, Proposal and Planned Maintenance—to centralize KPIs, automate procurement and invoicing, and formalize vendor performance management. The rollout delivered measurable impact: more than $1.5M saved on replacement equipment (e.g., light bulbs), over 60 hours per week eliminated through automated invoice processing, and a 54% reduction in average work-order resolution time, plus improved transparency for Legal, Audit and store teams.

Charlotte Russe

Shannon Markwell

Project Manager