Case Study: Bloomin' Brands achieves enterprise-wide facilities management excellence and 56% faster work-order resolution with ServiceChannel

Bloomin’ Brands Drives Enterprise-Wide Facilities Management Excellence Across 1,200+ Locations

Bloomin’ Brands, a major casual-dining operator with roughly 100,000 employees and about 1,400 restaurants (Outback Steakhouse, Carrabba’s, Bonefish Grill, Fleming’s), faced fragmented, locally driven facilities management that produced poor visibility into spending and work scope, inconsistent vendor sourcing, limited CMMS functionality, and higher maintenance costs that prevented leveraging enterprise-scale savings.

To standardize operations they deployed ServiceChannel’s platform across 1,200+ U.S. locations (service automation, analytics, invoice manager, contractor scorecards and mobile app). The centralized, data-driven approach cut average work-order resolution time by 56%, raised first-time completion rates by 88%, reduced negative service-provider feedback by 66%, improved on-time and dispatch metrics, and enabled formal KPIs and strategic vendor management.

Bloomin' Brands

Jon Ahrendt

Director of Facilities Management