Case Study: Razzoo’s Cajun Cafe achieves 50% faster repair cycles and lower costs with ServiceChannel

ServiceChannel Enables Razzoo’s to Make Informed ‘Repair or Replace’ Decisions in Real-time

Razzoo’s Cajun Cafe, a 20-location restaurant chain, struggled with an inefficient, manual facilities process that funneled every repair through one director, left hundreds of work orders without status updates, produced repair cycles of 30+ days, and offered no reliable way to track maintenance spend or make timely repair-or-replace decisions.

By implementing ServiceChannel’s SaaS service-automation platform and mobile app, Razzoo’s gained real-time work-order visibility, tracking by location, equipment and service type, and plans for audit and e-invoicing tools. The result: repair cycle time cut nearly in half, recurring issues and spend patterns identified, and the FM team empowered with data to make faster, cheaper decisions and report meaningful metrics to executives.

Razzoo’s

Craig Bayless

Director Facilities Management